FAQs

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Q: We are a small company which moves only a few employees a year. We have no formal program or policy. We want to provide relocation assistance to an employee but we are not sure where to start. Can you help?

A: Yes, we can help. OneSource Relocation is the partner of choice for large Fortune 500 Companies, rapidly growing mid-sized companies and those organizations with only occasional relocation needs. We have the expertise to help clients design and develop domestic and/or international assignment management programs and policies. This includes strategic recommendations based on extensive policy reviews, industry specific benchmark studies, and industry best practices and trends.

Q: When my company relocates someone, the employee is given a lump sum amount to cover all or some of their relocation expenses. Is there a more effective way to handle this?

A: Our Lump Sum Management service program offers a full range of relocation services, designed to help your employees effectively manage their relocation budget and lessen the administrative burden on you the client.  On our client’s behalf, OneSource Relocation will advance employee lump sum payments. Or we will manage an individual relocation budget, tracking each expense and providing our client with regular updates, budget vs. actual.

Q: My company’s home sale assistance program is simply a direct reimbursement of home selling costs to the employee. Is there a more cost effective way to manage this?

A: A better alternative to a direct reimbursement home sale program is the Buyer Value Option Program. OneSource Relocation’s Buyer Value Option (BVO) Program provides a cost effective home disposition solution for companies searching for a means to reduce gross-up expenditures, while increasing employee satisfaction. OneSource Relocation provides complete management of the home selling process, beginning with a structured Marketing Assistance Program and continuing through to closing.

Q: My company does not have a relocation policy, can you help us develop one that is competitive, equitable and reflect current trends and programs?

A: The OneSource Relocation policy consulting group has the experience and expertise to help clients design and develop domestic and/or international assignment management programs and policies. This includes strategic recommendations based on extensive policy reviews, industry specific benchmark studies, and industry best practices and trends.

Also available at no fee or obligation is the OneSource Relocation Policy Builder. Policy Builder is a simple to use, web-based, interactive tool that allows companies to easily build effective relocation policies.  Click here to access Policy Builder.

Q: Our relocation policy is old and needs to be updated to one that is competitive, equitable and reflects current trends and programs. Can you help?

A: Yes, OneSource can help.  We will perform a full analysis of your current policy and make recommendations based on extensive policy reviews, industry specific benchmark studies, and industry best practices and trends.

Q: We are planning a group move, do you offer group move consulting and program implementation?

A: At OneSource Relocation, we understand that a group move is not a typical relocation. It requires the advice and guidance of professional and experienced consultants. Our group move programs and policies are tailored to your specific needs, designed to help you achieve your goals and business objectives while maximizing productivity and minimizing family disruptions, throughout the move. We offer assistance with project planning, budget development, policy and program design, and full program implementation.

Q: Can you explain the Buyer Value Option (BVO) home sale program and its advantages over direct reimbursement?

A: The Buyer Value Option (BVO) is a variation of the Amended Value transaction. The OneSource Relocation BVO home sale program is an excellent alternative to traditional home sale programs. We eliminate the home appraisal process and concentrate on complete, ongoing marketing assistance to help your employees receive fair market value for their homes. When a bona fide buyer is found, OneSource Relocation purchases the home, re-lists it and closes the sale. By doing so, you save on the tax gross-up expenses on the  home selling costs, compared to a direct reimbursement program, where the employee is tax protected.

Q: What’s the difference between a Guaranteed Offer home sale program and the Buyer Value Option (BVO) home sale program?

A: A standard Buyer Value Option program eliminates the need for appraisals to be completed on the home, since there is no “Guaranteed Offer” made to the employee. Instead, the focus is on the providing the employee with expertise and guidance in the ongoing marketing of the property until a buyer is secured.

Q: Where can I find help with relocation cost estimates and projections?

A: OneSource Relocation offers cost estimates and projections based on the parameters of our client’s policy and associated services. These estimates can also be used to set relocation budgets and monitor expenses, providing for informed decision making and budget planning.

Q: Does OneSource provide relocation policy development consulting?

A: Yes, we provide policy development services for our clients. We have the expertise to help clients design and develop domestic and/or international assignment management programs and policies. This includes strategic recommendations based on extensive policy reviews, industry specific benchmark studies, and industry best practices and trends.

Q: Does OneSource provide employee policy counseling?

A: Our structure is designed so each transferring employee is assigned to a dedicated OneSource Relocation Consultant who will be their single point of coordination for all services provided. The OneSource Consultant will walk the employee and their family through all aspects of the program, providing guidance and assistance throughout of the relocation process.

Q: Does OneSource provide home marketing assistance?

A: Yes, with the OneSource Relocation Marketing Assistance program, your employee will be assisted with the development and management of an aggressive marketing plan and will receive constant consultation on effective selling techniques. The ultimate objective is directed at generating a quick home sale at the highest possible price. We will assist the employee from agent selection to sale negotiation and final close.

Q: Does OneSource provide home sale programs?

A: OneSource Relocation has the full ranges of home sale program. Our services  include Marketing Assistance, Buyer Value Option and Guaranteed Offer/ Amended Value programs.

Q: Does OneSource offer a Guaranteed Offer program?

A: Yes, with the OneSource Relocation Guaranteed Offer Program, your employee receives a Guaranteed Offer based upon independent appraisals. If during the marketing period, the employee is unable find a buyer, OneSource will purchase the property from the employee on behalf of the client at the appraised value. OneSource will continue to aggressively market the home while overseeing its maintenance and upkeep until a buyer is secured.

Q: Does OneSource offer a Amended Value program?

A: As part of the Guaranteed Offer Program, the Amended Value Sale Program comes into effect when the employee receives a bona fide offer, during the marketing period and/or prior to the acceptance of the Guaranteed Offer. Once this occurs, the Guaranteed Offer to the employee is “amended” to reflect the higher offer.

Q: Does OneSource offer a Buyer Value Option program?

A: OneSource Relocation’s Buyer Value Option (BVO) Program provides an alternative home disposition program for companies searching for a means to reduce gross-up expenditures. OneSource Relocation provides complete management of the home selling process, beginning with a structured Marketing Assistance Program and continuing through to closing.

Q: Does OneSource provide household goods move management?

A: Through our preferred network of moving and storage agents, we manage the movement of household goods into and out of locations worldwide. Our program ensures policy compliance and the strict management of selected van lines and agents.

Q: Does OneSource provide destination services?

A: Our destination services encompasses not only traditional home finding and rental assistance, settling in and departure services, but can also include: area orientation, educational consulting, furniture rental, mortgage services, property insurance, and auto purchase/lease programs.

Q: Does OneSource provide departure services?

A: We offer a full range of departure services , plus we have the expertise to effectively deal with of real estate matters and housing needs.

Q:Does OneSource provide home finding assistance?

A: Finding a home or apartment in the new area can be stressful process. OneSource will ensure that a knowledgeable real estate professional is available to conduct an initial needs assessment, narrow the community search, and assist your employee in locating a suitable and convenient place to call home.

Q: Does OneSource provide rental assistance?

A: OneSource Relocation delivers an exceptional level of service to those who choose to rent when relocating.

Q: Does OneSource provide mortgage assistance?

A: Through established relationships with national lenders, OneSource Relocation will guide your employee through the many options that not only save money, but also streamline the approval and closing process. Our mortgage programs offer reduced application fees,  fast prequalification and an online application. Plus we  can direct-bill employee’s closing costs, eliminating the need for advancements.

Q: Does OneSource provide temporary living assistance?

A: A number of options are available if an employee should need temporary housing. We will work within your policy and budget to arrange a corporate apartment or home.

Q: Does OneSource provide international services?

A: OneSource Relocation provides its clients with the services and programs necessary to address their  global mobility needs.

Q: Does OneSource provide relocation services in Canada?

A: OneSource Relocation offers a complete range of relocation services in Canada.

Q: Does OneSource offer family assistance and spouse career counseling services?

A: Our Family Assistance and Spouse Career Counseling provide the highest level of proactive, personal support to employees and families in transition. Our programs are developed to meet your overall business strategy as well as the specific and changing needs of the employee and family. The programs include one on one lifestyle support, addresses family and special needs and spouse career assistance.

Q: Does OneSource provide education / school assistance?

A: We offer an international educational consulting service committed to helping families in transition find the right schools for their children. Our consultants understand families, schools, and the need for efficiency in a successful relocation.

Q: Does OneSource provide employee relocation expense management and tax assistance?

A: OneSource will audit, track, reimburse and report on all expenses associated with each transferee’s relocation.  Our expense analyst will manage the process, record relocation expenses and payments in appropriate tax categories, cut checks, and calculate gross-ups consistent with client policy.  This service also includes Relocation Tax Report (formerly IRS Form 4782) generation, and check cutting.

Q: Does OneSource provide relocation management reporting?

A: OneSource utilizes a robust reporting engine to leverage that data and to generate the most commonly used reports in the industry. Additionally, our reporting capabilities can be highly customized to your specifications.

Q: Does OneSource provide intercultural training?

A: Our intercultural training programs focus on information about the culture and business environment of the host location as well as building your employees’ and/or their families’ skills for successfully applying this knowledge to social and business relationships and everyday life.

Q: Does OneSource provide language training?

A: Our language training programs prepare employees and families for living and working in their host country by training them in the local language and business vernacular. We offer customized, personal training programs.

Q: Does OneSource provide home management services?

A: Our home management service provides reliable and dedicated home management professionals to oversee the employee’s homes while they are on assignment. Offered in many locations, this service includes: screening, coordinating and supervising real estate agents and other suppliers.

Q: Does OneSource provide tenancy management?

A: We offer the complete management of all housing related activities for employees on long term foreign assignment. This program includes finding suitable housing, help with managing related expenses and budgeting, as well as coordinating required repairs.

Q: Do the OneSource systems allow web-based access for its users?

A: OneSource Relocation’s e.Source web-based platform is available to clients and transferees/assignees, for both domestic and international services.

Q: Does OneSource have a “do it yourself” policy development tool?

A: Policy Development Tool – “Policy Builder” is a self-service relocation policy consulting tool. OneSource Relocation’s Policy Builder manages the complex and unique business requirements of domestic relocation policies. Policy Builder is a free, easy-to-use, web-based application that allows companies to build effective relocation policies step by step. Click here to access Policy Builder.